FAQ

What is the status of my order?

Please allow 5-11 business days to process your order. Once your order is shipped you will receive an email with your tracking information. Should there be a delay in the processing of your order you will receive an email with an explanation and any steps needed on your behalf to complete the order.

Be sure to check your “junk mail" box in the event your ISP flagged the email as spam. To insure you receive our emails add us to your safe sender list.

 

What do you charge for shipping an order?

For items coming from our own warehouse, our shipping charge or service may vary depending on the weight of your package. The shipping cost will be calculated before you complete your order.

Shipments to PO boxes or military addresses are shipped via USPS only.

Expedited shipping is available for item shipped from our warehouse. If the items ship directly from the vendor there will be no option for expedited shipping. Orders must be placed before 2pm EST in order to be shipped out same day *Exclusions May Apply (If you place order at 3pm EST Monday with Next Day it will not arrive to you until Wednesday).

 

I paid through PayPal, what shipping address will my order go to?

The shipping address comes from your PayPal account and can’t be changed when placing the order. Please log onto PayPal before placing the order and change the shipping address desired.  

Can I cancel my order?

Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number.
If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for store credit. 

 

Can I change my address on my order?

We do apologize unfortunately we are unable to alter billing or shipping information once your order has been placed for security purposes. We can request cancellation for your order in which you may then replace if we are able to intercept the package from being shipped. Please allow 24 business hours for a confirmation email if you wish to proceed with cancellation.

 

I received a Defective/Damaged item, what do I do?

Please email us at transcendsw@gmail.com with your order number and photos of the Defect/Damage for review by our quality assurance department.

 

What are the requirements for using a discount code?

You can only use ONE coupon code per transaction.

 

Do you do exchanges?